Refund Policy

Last updated: September 2026

1. Overview

Thank you for using BrieflySeries. We strive to provide high-quality AI-generated season recaps and custom podcast audio. This Refund Policy explains how refund and cancellation requests are handled for credit purchases made on our platform.

2. Digital Credit Packs

BrieflySeries provides digital credits that allow users to generate customized AI recaps and podcast audio files.

Unused Credits (14-Day Money-Back Guarantee)

If you purchased a credit pack by mistake and have not used any credits from that pack, you are eligible for a full refund within 14 days of the purchase date.

Used Credits (Consumed Computations)

Due to the immediate computing costs associated with running large language models (Google Gemini) and neural text-to-speech audio synthesis, credits that have already been redeemed or consumed to generate customized recaps are non-refundable.

3. Technical Errors & Failed Generations

If a technical glitch or system error prevented your recap from generating properly, or if an audio file was corrupted during generation, please contact us immediately. In such cases, we will gladly:

  • Restore the consumed credit(s) back to your account balance, or
  • Issue a full or partial refund to your original payment method.

4. Payment Processor

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com Market Ltd ("Paddle"), which provides order customer service and returns. When a refund is approved, Paddle will credit the original payment method used during checkout (typically within 3–7 business days depending on your bank).

5. How to Request a Refund

To request a refund or credit adjustment, please email our support team at brieflyseries@gmail.com with:

  • Your account email address
  • Your Paddle order/transaction ID (found in your email receipt)
  • A brief description of your request or the technical issue encountered

We review and respond to all refund requests within 24–48 hours.